Terms & Conditions

Reporting Issues

Customers have 14 business days from the day the order was received to report the following:

• Damaged items, lost packages/items, or requests for a return.
• If the customer is at fault (e.g., buyer’s remorse), the order is subject to a $15 return label fee (per label).
• If the order is rejected, the customer will be responsible for an $18 UPS return label fee (per label).
• If the customer is not at fault, all fees will be waived.
• All custom orders are final sales and cannot be returned.
• If a product is used, it is a final sale.
• It is the customer’s responsibility to properly pack, ship, and ensure the contents of all returned packages are sent using a traceable ground shipping method to:

Fulfillment Center Returns:

1801 E 41st St
Vernon, CA 90058

Product Condition for Returns

• In good condition, in original packaging with all products, parts, accessories, and the UPC Code on the exterior, and received in saleable condition.
• Shipping charges are refunded only when the product was mis-shipped or defective upon arrival.
• Write the Return Authorization Number on the outside of the box and on a copy of the original packing slip, which should be packed inside the box.
• All returns will be inspected and must be 100% complete.
• All free items included with a specific product purchase must be returned as well to receive credit.
• When buying in case, but returning less than case quantity, the refund price will be calculated using the next higher price level.
• It is the customer’s responsibility to make claims with the carrier for any proof of delivery or damage to shipments returned to Gamut Packaging.
• No returns can be made on clearance sale items; these are considered final sales.
• Credit will always be issued to the same credit card to which they were charged.
• We will issue a refund within 14 business days of receiving and processing your return. It should appear on your statement within two billing periods, depending on your billing cycle.

Shortage, Discrepancy, or Damaged Shipments

• All of our shipments are 100% insured. It is crucial to inspect your product thoroughly before accepting and signing for your carton(s). Packaging that appears in good condition does not guarantee that there is no “hidden” damage. The only way to be certain is to fully unpack and examine the contents carefully before signing. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition.
• Many times, it is common practice by UPS to leave packages on your doorstep if no one is available for signature. Again, please inspect the package by fully unpacking and examining the contents. If you notice damage to the product during your inspection, please email our customer service department immediately at customerservice@gamutpackaging.com.
• Shortage, discrepancy, or damage claims must be filed within 14 business days after receipt. We will issue a Return Merchandise Authorization (RMA) number if the claim is made within the stated timeframe.

Shipping Delays Due to External Factors

Please be aware that if you choose expedited shipping options such as Next Day Air (NDA), 2nd Day, or 3rd Day, there are circumstances beyond our control that may cause delays. These can include, but are not limited to, natural disasters, significant political events (e.g., presidential campaigns), or technological outages affecting our shipping partners like UPS or USPS. In such cases, neither our shipping partners nor GamutPackaging.com will issue refunds for the delayed delivery or the shipping charges incurred. Additionally, if a delivery attempt is made when the customer is not present, leading to a reschedule for the following day, we are not liable to refund the shipping charges. We strive to ensure timely delivery and appreciate your understanding that some situations are beyond our control.

Defective Merchandise

• You have 14 days to report any defective merchandise or parts. If you receive a defective product upon delivery and it’s not due to shipping damages, please contact Customer Service Support at customerservice@gamutpackaging.com. Please have your order number and the original date of purchase available for verification.

Types of Return Requests

• Return Window: Once a return has been created, the customer has 14 business days to return items.
• Returns will expire in 14 days.
• If items have not been returned by the 14th day, the customer’s card on file will be charged.
• Buyer changes mind, buyer remorse, or price difference Restocking Fee Applied.
• Buyer changes mind and returns the item. Item received was not returned in original form or was declared incomplete. Restocking & Shipping Fee Applied.
• Buyer refuses delivery Restocking Fee Applied.
• Buyer returns an item but it arrives to the seller damaged, defective, or materially different than what was originally shipped by the seller. Restocking Fee Applied.
• Buyer receives an item materially different from what they ordered No Restocking Fee Applied.
• Items arrive to the buyer damaged or defective No Restocking Fee Applied.
• Buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier No Restocking Fee Applied.
• Order is returned as undeliverable No Restocking Fee Applied, but if the buyer had knowledge or refused delivery of the package(s) or provided a wrong address, a $18 charge per box is applied. Buyer returns an item and fails to indicate RMA# on shipment; an $18 fee is assessed as RMA Processing Fee (this fee may be added on to any additional fees that may be assessed to the order as a result of non-compliance).

If you return products to the Gamut Packaging fulfillment center, you can check your order status by contacting Customer Service at customerservice@gamutpackaging.com from 8:00 AM – 4:30 PM PST Mon-Fri.

Be sure to have your order number available when you call. Within 48 hours after submitting your request, you will receive a response by email.

Accepted Payment Methods

Via Web:

• Credit Cards & Debit Cards

For your protection, GamutPackaging.com reserves the right to hold credit card orders for complete bank verification.

Via Phone:

• Credit & Debit cards (deducts from your bank account)
• UPS Collect On Delivery (COD)

Via Mail:

• Company Checks
• Personal Checks
• Money Orders
• Cashier Checks

All checks must be made out to Fulfillment Center.

Methods of Payment Accepted via Local Delivery:

• Credit & Debit cards
• Cash ($5 Max on Coins)
• Company Checks (Approved customers only)
• Personal Checks (Approved customers only) - $35 fee if check does not clear
• Money Orders (Approved customers only)
• Cashier Checks (Approved customers only)
• Wire Transfer

Our Lowest Price 100% Guarantee

If you find a competitor offering a lower price within 30 days of purchase on any of the products we sell, we will match or beat that price. Simply contact 888-315-2453 or customerservice@gamutpackaging.com with the website or invoice showing the lower price, the identical product, and the order quantity. Subject to the following conditions:

• Seller and shipper must be physically located in the United States.
• Does not apply to special-order, clearance, closeout, damaged products, used, refurbished, open packages, or liquidation sales; out-of-stock or limited quantity items; pricing due to typographical errors; coupon offers; credit card offers; gift card offers; financing; service offers; bundled offers; or offers requiring a subscription, membership, or extended contract. Also excludes sales tax promotions, free items, rebates, or mail-in offers.
• Does not apply to any special offers for shipping and delivery fees or service fees.

Shipping/Delivery

Local Same Day Delivery within Los Angeles/Orange County

• Local delivery is available Monday-Friday from 1:00 PM - 4:30 PM PST.
• 1 PM PST cut-off time for placing orders.
• Order minimum: $500 for all locations.

Rush Delivery

• Surcharges apply: $75 LA, $100 The Valley and Orange County.
• 10:30 AM PST cut-off time for placing orders.
• Delivery time: Monday-Friday, 11:00 AM-1:00 PM PST.

Order Cut Off Times for Shipping:

Same Day, Next Day, 2nd Day Shipping: 2:30 PM PST

Will Call Orders

• After placing a will call order, you will receive an email that it’s ready for pick up within one (1) hour.
• You will have five (5) days to pick up your order—you do not have to pick it up on the same day.
• When you pick up your order, you will receive a pick-up confirmation email.
• If you do not pick up your order within those five (5) days, we will email you to let you know that your order is being returned to inventory.
• If you have not picked up your order but receive the pick-up confirmation email, please reach out immediately to let us know.
• Orders placed after 3:30 PM (PST) will be available for pickup the following business day.

When Will Call Order Item Is Out of Stock:

If you place a will call order and one or more of the items is out of stock, our customer service team will reach out to you as soon as our shipping team notices the issue—this will likely be the same day you place your order.

• Customer service will try your contact number two (2) times and leave a voicemail if there is still no answer on the second call.
• If you have not called back within 15 minutes, you will be refunded for the items that are out of stock ONLY.
• Customer service will then instruct shipping to proceed with fulfilling the rest of your order.

As always, you will have five (5) days to retrieve your will call order from our facility—please bring your order confirmation with you. If you do not come to retrieve your order within that time, it will be returned to our inventory and you will be notified via email and/or text. When you do retrieve your will call order, we will send you a confirmation email and/or text.