Terms & Conditions

Reporting Issues

Customers must notify us within 14 business days from the delivery date regarding any of the following:

• Damaged items, missing packages/products, or return requests.
• A buyer-initiated return (e.g., buyer’s remorse) is subject to a $15 return label fee per shipment.
• If an order is rejected, an $18 UPS return label fee per shipment applies.
• No fees will be charged for orders not at fault.
• Custom orders and used products are final sales and non-returnable.
• Customers must ensure returned items are securely packed and shipped via a traceable ground service to our facility.

Return Address:
Fulfillment Center Returns:
1801 E 41st St
Vernon, CA 90058

Product Condition & Return Process

• Items must be in resalable condition, in their original packaging with all parts, accessories, and the UPC code visible.
• Shipping fees will be refunded only if the error is on our end (mis-shipment or defective items).
• Please include the Return Authorization Number on both the outside of the package and a copy of the original packing slip placed inside the box.
• All returns will be thoroughly inspected and must be complete.
• Any complimentary items received must be returned to obtain credit.
• For cases where items are purchased in case quantities but only partially returned, the refund will be calculated using the next applicable price level.
• Customers are responsible for filing claims with the carrier for any delivery discrepancies or damages incurred during transit.
• Clearance sale items are final sales and are non-returnable.
• Refunds will be applied to the original credit card within 14 business days after processing your return.

Shortage, Discrepancy, or Damaged Shipments

• All shipments are fully insured. It is essential to inspect your delivery immediately upon receipt. While external packaging may appear intact, please unpack and examine all items before signing.
• If you discover any damage upon inspection, kindly contact us immediately at customerservice@gamutpackaging.com.
• Any shortage, discrepancy, or damage claims must be submitted within 14 business days of delivery to receive a Return Merchandise Authorization (RMA) number.

Shipping and Delivery Delays

Please note that for expedited shipping methods (e.g., Next Day Air, 2nd Day, or 3rd Day), certain external factors (natural disasters, political events, or technical outages) may cause delays. Neither our shipping partners nor GamutPackaging.com will offer refunds for delayed shipments or shipping charges. Additionally, if a delivery attempt fails due to the customer’s absence and is rescheduled, the shipping charges remain non-refundable.

Defective Merchandise

• Customers have 14 days to report any defective merchandise or components. If you receive a defective product (not due to shipping damage), please contact our Customer Service at customerservice@gamutpackaging.com with your order number and purchase date for verification.

Return Request Guidelines

• Return Window: Once a return is initiated, items must be sent back within 14 business days.
• Failure to return items within this period will result in a charge to the card on file.
• Buyer-initiated returns (due to a change of mind or price differences) may incur a restocking fee.
• Returns where the item is received in incomplete or altered condition will be subject to restocking and shipping fees.
• Refused deliveries due to visible shipping damage are subject to a restocking fee.
• If the returned item arrives damaged or materially different from what was shipped, a restocking fee will be applied.
• In cases where the item received is different from what was ordered, no restocking fee will be applied.

For orders returned to our fulfillment center, please contact Customer Service at customerservice@gamutpackaging.com between 8:00 AM and 4:30 PM PST, Monday through Friday, for order status updates.

Once a return request is submitted, you will receive a response by email within 48 hours.

Restock Fees & Drop Shipment Policies

Please note that drop shipped products from third-party vendors may incur restock fees of up to 30% if the returned item does not meet the required conditions.

• Restock fees on drop shipped items can be as high as 30% of the purchase price.
• Chubby Gorilla products are subject to a 30% restock fee regardless of their condition upon return.
• These fees are subject to change; any updates to these terms will be communicated accordingly.

Accepted Payment Methods

Online Orders:

• Credit and Debit Cards

For your security, GamutPackaging.com reserves the right to verify all credit card orders.

Phone Orders:

• Credit and Debit Cards (direct bank deduction)
• UPS Collect on Delivery (COD)

Mail Orders:

• Company Checks
• Personal Checks
• Money Orders
• Cashier Checks

Please make all checks payable to the Fulfillment Center.

Local Delivery Payments:

• Credit and Debit Cards
• Cash (maximum of $5 in coins)
• Company Checks (approved customers only)
• Personal Checks (approved customers only; note: a $35 fee applies if the check does not clear)
• Money Orders (approved customers only)
• Cashier Checks (approved customers only)
• Wire Transfer

Our Lowest Price Guarantee

If you discover a competitor’s lower price within 30 days of purchase on any identical product, we will match or beat that price. To request a price match, please contact us at 888-315-2453 or email customerservice@gamutpackaging.com with the competitor’s website or invoice. This offer is subject to the following conditions:

• The competitor must be a physically located seller within the United States.
• This guarantee does not apply to special orders, clearance items, closeout items, damaged goods, refurbished items, open packages, liquidation sales, limited stock, pricing errors, coupon offers, credit card or gift card offers, financing, bundled offers, subscriptions, memberships, or extended contracts. It also excludes shipping, service fees, and promotions involving free or discounted shipping.

Shipping & Delivery Information

Local Same Day Delivery (Los Angeles/Orange County):

• Available Monday – Friday from 1:00 PM to 4:30 PM PST.
• Orders must be placed by 1:00 PM PST.
• Minimum order value of $500 applies.

Rush Delivery:

• Surcharges: $75 for Los Angeles, $100 for The Valley and Orange County.
• Orders must be placed by 10:30 AM PST for same-day processing.
• Delivery is scheduled Monday – Friday, between 11:00 AM and 1:00 PM PST.

Standard Shipping (Same Day, Next Day, 2nd Day): Orders placed by 2:30 PM PST will be processed accordingly.

Will Call Orders

• Once placed, a confirmation email will be sent within one hour indicating that your order is ready for pickup.
• You have up to 5 days to pick up your order; same-day pickup is not mandatory.
• If you fail to retrieve your order within the 5-day period, you will be notified and the order will be returned to inventory.
• Orders placed after 3:30 PM PST will be available for pickup on the following business day.

Please bring your order confirmation when picking up your order. A final confirmation will be sent upon successful pickup.

P2P SMS Terms & Conditions

1. Consent to Receive Messages. By opting in to our messaging program (“Gamut Packaging”), you agree to receive marketing text messages (such as cart reminders) at the provided phone number. We reserve the right to adjust message frequency at any time.
2. No Purchase Requirement. Enrollment in our messaging program is voluntary and not required for any purchase or service.
3. Terms & Privacy. Your participation confirms your acceptance of our Terms of Use and Privacy Policy, including the processing of your information as described therein.
4. Contact Information. For any questions or feedback, please email us at customerservice@gamutpackaging.com.

Messaging Details:

1. Opt-In: To opt in, enter your mobile number on the specified website form. You will receive a text from +12138179820 and may choose to confirm your enrollment. Message frequency will vary.
2. Rates: Message and data rates may apply. Please consult your mobile carrier’s pricing details.
3. Opt-Out: To opt out at any time, text "STOP" or "UNSUBSCRIBE" to +12138179820. You will receive one confirmation message upon successful opt-out.
4. Help: For assistance, text "HELP" to +12138179820.

Additional Information:

1. Carriers are not responsible for delays or undelivered messages.
2. Your mobile number and enrollment details will not be shared with third-party companies.