FAQs

Please contact us at (888) 315-2453, Monday to Friday, from 8:00 a.m. to 5:00 p.m. PST.

We offer samples on most packaging items. Samples are available to order directly from our website on each item’s respective product page using the “Order Sample” button.

You can place an order without creating an account. Creating an account will securely save your information for easier checkout on your next purchase. Account members will receive exclusive promotions and product highlights.

If you would like to apply for sales tax exemption for your business, please fill out our tax-exemption form.

Check out our various custom printed packaging options and select any item to get started. Simply fill out the form on any item’s product page and get a free quote within 24 hours. With some of the lowest MOQs in the industry, fast turnaround times, and wide variety of customization options, you can be sure our team can bring your vision to life just the way you want.

We have some of the fastest turnaround times in the industry. Request a free quote through our custom product forms and we will contact you within 24 hours with an estimate.

For more details regarding tariff fees, please refer to this page. Tariffs are calculated at the cart page and applied at checkout.

Any changes to orders already placed should be requested immediately by contacting customer service. Please have your order number ready. Once an order is placed, we may be unable to make any changes to your order.

Sign up to our email newsletter and receive exclusive access to discounts, special promotions, and product highlights.

For any questions on out-of-stock items, please click the “Notify Me When It’s Back In Stock” button on any sold-out item’s product page or contact customer service to find out.

We have a wide variety of packaging products that can meet your specific needs. You can use the filters on each collection page to help find what you’re looking for.

We offer different kinds of packaging products that are child-resistant, tamper-evident, and can meet various packaging regulations by state.

Please review our return policy for more information.

Please contact us at (888) 315-2453, Monday to Friday, from 8 a.m. to 5 p.m. PST or contact customer service.

We work with a wide variety of shipping partners such as USPS, UPS, as well as various freight carriers. Depending on the items in your cart as well as your shipping address, different shipping options will be available. Please proceed to checkout and proceed to the Shipping step to see all available options for your order.

Shipping costs vary and are determined during checkout based on the items in your cart, your shipping address and your selected shipping option. Shipping costs are calculated using live real-time data from each of our shipping partners.

Shipping times may vary depending on the shipping option you select at checkout, as well as your shipping address amongst other factors. Please check your tracking information for any details regarding your specific order.

We offer international shipping options on many of our products, however smoke shop items such as glass pipes, carb caps, magnetic grinders, glass cleaners, lighters/torches, and batteries cannot be shipped internationally. This restriction will not affect packaging items such as jars and bags. Please refer to product descriptions on each item and look for an international shipping notice to see which items are available to be shipped internationally.

Once your order has been shipped, you will automatically receive an email with shipping information, including tracking information.

We have Will Call available for free for same-day pickup. The cutoff time for Will Call orders is 3:30 p.m. PST.

All packages shipped will be labeled under "A&A Global Imports."